DIP: 18.02.098/20251003 
DOI: 10.25215/2455/1003098 
Abstract
Role stress refers to the pressure, conflict, ambiguity, and overload experienced by individuals while performing job-related roles. Employees working in service sectors like railways and banking face multiple challenges such as heavy workload, long working hours, customer handling, job responsibility, and organizational expectations. The present study aims to examine the level of role stress among railway and banking employees and compare the nature of stress experienced by them. A sample of employees from both sectors was selected using purposive sampling. Descriptive statistics and comparative analysis were used to study the dimensions of role stress such as role overload, role conflict, role ambiguity, self-role distance, and resource inadequacy. The findings reveal that banking employees experience higher role overload and time pressure, while railway employees experience more role conflict and resource inadequacy. The study highlights the need for stress management programs, organizational counselling, and better work-life balance policies.
The author(s) appreciates all those who participated in the study and helped to facilitate the research process. 
The author(s) declared no conflict of interest. 
ISSN 2455-670X