Abstract

The air cargo and express logistics industry operates under strict time constraints because its inbound operational procedures establish its capability to deliver emergency shipments. The research evaluates the effectiveness of Blue Dart Aviation Ltd.’s Chennai facility through its current workforce distribution for inbound cargo operations because actual workload requirements need to be fulfilled. The research study employed a descriptive and analytical methodology to gather primary data from 50 operational employees and supervisors through a structured questionnaire and direct observation and time-motion studies. The results show that most respondents believe the organization has sufficient manpower resources, but they experience major problems with task distribution and shift planning and staffing during peak periods. The main problems face organizations because two major challenges confront them which include workforce shortages (which occur with a frequency of 2.41 times per day) and their heavy reliance on overtime work (which occurs with a frequency of 2.51 times per day) and their poor cross-training efficiency. The organization experiences two negative effects which result from these gaps because they extend turnaround time while decreasing employee productivity. The study presents a framework for targeted recommendations that includes workload-based staffing models and shift-specific manpower mapping and cross-functional training and data-driven scheduling tools. The proposed interventions will improve operational efficiency from its current 49% level to a higher 60% level while task allocation accuracy will increase from 70% to 75%.