Integrating Business Process Management with Public Sector

Original Study

Open Access

Peer-reviewed

Integrating Business Process Management with Public Sector

Chetan J Bhal

DIP: 18.02.001/20210602

DOI: 10.25215/2455/0602001

Received: May 16, 2021; Revision Received: June 03, 2021; Accepted: June 12, 2021

Abstract

Public administration nowadays seeks to increase the effectiveness of the internal administrative processes in order to offer a higher degree of service towards the citizens. The way governments achieve this is by actually focusing on “e-government,” the use of the Internet to provide public services to citizens. E-government makes public agencies and organizations more approachable for citizens giving access to a variety of services and processes from their home. Fortunately, besides this being no easy task, governments can take a tip from the private sector and utilize Business Process Management (BPM) in order to maximize their results. Business Process Management consists of identifying and enhancing business processes in order to establish more effective, efficient and more capable of adapting to an ever-changing environment organization. In the public sector, authorities have huge service overlaps because the ability to share knowledge about business processes is very limited resulting in a plethora of waste, costs, errors and delays when performing activities. BPM becomes the cornerstone of the rationalization of the public sector showing us that technology can be utilized in order to facilitate our interaction with government services and at the same time simplify the ways in which public processes are executed.

Keywords

The authors profoundly appreciate all the people who have successfully contributed to ensuring this paper in place. Their contributions are acknowledged however their names cannot be mentioned.

The author declared no conflict of interest.

This is an Open Access Research distributed under the terms of the Creative Commons Attribution License (www.creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any Medium, provided the original work is properly cited.

Responding Author Information

Chetan J Bhal @ bhalchetan@yahoo.com

Integrating Business Process Management with Public Sector

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Article Overview

ISSN 2455-670X

DIP: 18.02.001/20210602

DOI: 10.25215/2455/0602001

Published in

Volume 06 Issue 2, April – June, 2021

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