Original Study

Open Access

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Peer-reviewed

The Use of Robotic Process Automation (RPA) In Policy Administration Systems

Padmaja Dhanekulla

DIP: 18.02.19/20230803

DOI: 10.25215/2455/080319

Received: September 02, 2023; Revision Received: September 15, 2023; Accepted: September 30, 2023

Abstract

The study handles and focuses on the influence of Robotic Process Automation on the systems of policy administration in the United States insurance market. RPA addresses the operational challenges characterizing this insurance market by automating repetitive tasks such as such as data entry, claims processing, and policy updates. The automation brings about increased effectiveness and accuracy in output-plus, the element of human mistake is almost negligible. This commendable adoption of RPA is thwarted by issues related to the integration into existing legacy systems, employee sabotage, and regulatory challenges. The paper focuses on geographical inequalities in RPA adoption. The developing nations have greater hurdles in adopting RPA while established markets have relatively smooth implementations.

Keywords

The authors profoundly appreciate all the people who have successfully contributed to ensuring this paper in place. Their contributions are acknowledged however their names cannot be mentioned.

The author(s) declared no conflict of interest with respect to the research, authorship, and publication of this article.

This is an Open Access Research distributed under the terms of the Creative Commons Attribution License (www.creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any Medium, provided the original work is properly cited.

© 2023, Dhanekulla, P.

Responding Author Information

Padmaja Dhanekulla @ msrprojectshyd@gmail.com

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Article Overview

ISSN 2348-5396

ISSN 2349-3429

DIP: 18.02.19/20230803

DOI: 10.25215/2455/080319

Published in

Volume 08 Issue 3, July– September, 2023

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