Total Quality Management (TQM) as a Business Strategy for Excellence

Article

Open Access

Peer-reviewed

Total Quality Management (TQM) as a Business Strategy for Excellence

Dr. (Ms.) Subhashree Panda

DIP: 18.02.012/20240904

DOI: 10.25215/2455/0904012

Received: December 14, 2024; Revision Received: December 24, 2024; Accepted: December 30, 2024

Abstract

The quality plays a very important role for the organisational development. The continuous enhancement of the quality ensures the survival of the organisation in a global business environment. The implementation of the TQM for achieving business excellence depends upon a number of factors such as strategic planning, leadership, empowering employee, information analysis, process management, and employee involvement etc. The global business competition forcing the organisation to satisfy the customers. As a result, organisation incorporated the performance measures such as customer satisfaction, employee satisfaction, product/service quality, quality improvement, and performance of the supplier. The present paper highlights upon the concept of TQM, key elements, tools & techniques, benefits of TQM for organisational success.

Keywords

The author(s) appreciates all those who participated in the study and helped to facilitate the research process.

The author(s) declared no conflict of interest.

This is an Open Access Research distributed under the terms of the Creative Commons Attribution License (www.creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any Medium, provided the original work is properly cited.

Responding Author Information

Dr. (Ms.) Subhashree Panda @ drsubhashreep@gmail.com

Total Quality Management (TQM) as a Business Strategy for Excellence

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Article Overview

ISSN 2348-5396

ISSN 2349-3429

DIP: 18.02.012/20240904

DOI: 10.25215/2455/0904012

Published in

Volume 09 Issue 4, October-December, 2024

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